Subscription IP PBX

The subscription IP PBX allows, among other things, outgoing and incoming calls to be recorded, calls to be queued, intercepted or transferred using extension numbers.
The possibilities are virtually unlimited.

Functions:

Online billing
Voicemail
Call transfer
Call forwarding
Directional blocking
Number presentation
Phone book
User management
Intuitive management panel
Call statistics

Call billing

- full online access to incoming and outgoing call billing
- possibility of free filtering of results (by number, position, call status)
- graphical statistics
- SMS billing

Call transfer

You can transfer an incoming call to any extension or forward it to an external number.
- unconditional or assisted transfer possible
- you can also intercept an incoming call to another position

Call forwarding

Allows you to define the forwarding of incoming calls to an external number
- unconditional forwarding possible
or conditional

Presentation of outgoing calls

You can define the presentation with different numbers for SIP accounts, e.g. one number for a group of consultants
- dynamic presentation with different numbers possible, depending on the direction of the call: domestic or international

Voicemail

Enables the caller to leave a voice message
- the file is sent to a defined e-mail address

IVONA speech synthesiser

Enables free generation of announcements with the Ivona speech synthesiser in several languages


Shared address book

Contacts visible on all your phones

- Feature compatible with Grandstream and Yealink telephones

Call recording

Allows you to record incoming and outgoing calls
- can be listened to from the panel, downloaded to disk or sent to ftp

IVR service and IVR actions

The service allows you to define various scenarios for handling an incoming call. You can check the time of the incoming call, activate tone dialling, check whether the call was answered, redirect, send an e-mail, send an sms, play a message. You can upload your own messages, record them or generate them through the IVONA synthesiser for free!

Extension numbers

- possibility to define 2 or 3 digit extension numbers for specific positions
- possibility to define extension numbers and assign them to services, SIP account groups, external numbers

Incoming call routing

This function analyses the caller's number during an incoming call and searches the call log for a call received or made from this number within a specified time period in order to connect the call directly to the position of the consultant who previously spoke to this number.

Incoming call identification

You can enter the name of a number and receive information on your phone so that you know which number your customer is calling.
You can also turn on the display of the name of the customer who is calling you on your phone.

Call waiting

This feature allows you to limit the number of incoming calls depending on your needs and the device receiving the traffic
- checking whether a SIP account is conducting a call

Incoming call strategies

You can define which SIP accounts will ring at the same time or in "connect next" order for conditions:
- does not answer
-busy
- unavailable

Music while you wait

With this service, you can upload your own music files to the system and play them while you are waiting for a call and while you are on hold and transferring calls

Blacklisting of numbers

Blocking directions

The following can be connected to the PBX

- Polish landline number
- Polish mobile number
- Ported number
- Foreign number

Call monitoring

Enables real-time monitoring of calls in progress, either incoming or outgoing

Queue handling

- definition of multiple queues per customer account
- setting up different strategies and priorities for queues
- dynamic activation of additional agents in the event of increased call waiting times
- informing the customer of his/her place in the queue and of the expected time to connect.
- setting of different music while waiting

Agent management

- free definition of agents on SIP numbers or external telephones
- agents can log on to the queue by tone dialling a special code.
- queue and agent login statistics available